No Twitter support outside US?

Posted by Serge Jespers on Jul 17, 2009 in mtwit, Rants | 1 comment

I know this is a bit off topic but it’s something that’s been bugging me. As many of you know, I am working on a Flash Lite based Twitter application (mTwit) that will run across all devices that have Flash Lite on board. Even though my account and my server have been whitelisted on the Twitter service, this is now the second day that my Twitter account gets suspended “due to strange activity“. I’m not sure what else I can do to make sure that a) Twitter doesn’t suspend me while developing the app and b) my server back end gets accepted as a Twitter proxy. I’m pretty sure I did all I was supposed to and did all I can.

In dealing with the Twitter support people, I noticed that it seems that there isn’t a single support representative outside the US. That means that getting support outside the US business hours seems to be a big no-no. I wonder how many people outside the US use Twitter. I bet it’s a massive number.

This is rapidly becoming one of my pet peeves… Companies/startups should start thinking outside their borders! Especially when they are active on the Internet. The Internet doesn’t stop at the border!

So… Because of no support outside US business hours I won’t be on Twitter (and won’t be working on my app) until they reinstate my account.